Who We Are at Emu Casino
We have been running Emu Casino since 2012, built for players who want real games, fast withdrawals and straight answers. This page sets out who we are, how we are licensed, and what we stand for.
Our Story Since 2012
We launched Emu Casino in 2012 with one goal: an online casino that pays withdrawals without stalling and tells players the actual terms upfront. Back then, most sites aimed at Australian players were licensed offshore with slow banking and vague bonus rules, so we set out to do the opposite.
Building a casino for the AUD market shaped everything here. We added PayID and Neosurf early because bank transfer pokies players wanted local rails, and we priced our welcome package in Australian dollars rather than converting from euro. In 2026 our library sits at roughly 400 games from 27 providers, and we still keep withdrawal times under an hour.
What We Offer You
Our catalogue holds about 400 games: 310 pokies, 40 live dealer tables, 30 table games, 15 jackpot titles and 5 crash games. Behind them stand studios including Evolution, Pragmatic Play, NetEnt, Microgaming, Play'n GO, Hacksaw, Nolimit City, Big Time Gaming and Yggdrasil, so the pokies list gets fresh releases weekly.
- Deposits: PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether
- Withdrawals: Visa, Bank Transfer, Skrill, MiFinity, Bitcoin, Ethereum, Tether, processed in 0 to 1 hours
- Minimum deposit and withdrawal: 30 AUD
- Daily withdrawal cap: 8,000 AUD, with no fees on either side
- Currencies: AUD, USD, EUR, BTC, USDT, ETH, CAD, NOK
- Platform: mobile-optimised HTML5, no app download needed
Our Licence and Regulation
Emu Casino operates under Emu Gaming Ltd. and holds licence MGA/B2C/394/2017 issued by the Malta Gaming Authority. That licence binds us to audited game fairness, segregated player funds, and a formal complaint process you can escalate to the regulator if we fail to resolve an issue.
Being MGA-licensed also means every game on our site carries a certified return-to-player figure published in its info panel, and our marketing must meet the MGA's rules on bonus transparency. Wagering requirements such as the 45x on our welcome bonus are stated in the offer terms, not buried in fine print.
How We Keep You Safe
All traffic between your browser and our servers runs over TLS encryption, and we store passwords hashed rather than in plain text. Player balances are held separately from operating funds, as required by the MGA, so your money is yours regardless of our books.
- RNG: all pokies and table games use RNGs certified by independent testing labs before release
- KYC: we verify ID, proof of address and payment method before your first withdrawal, which blocks stolen-card play and account takeover
- Crypto: Bitcoin, Ethereum and Tether deposits go through address screening against sanctions and fraud lists
- Responsible gambling tools: deposit limits, loss limits, session reminders and self-exclusion you can set yourself from your account
Our Commitment to Fair Play
We publish the real numbers: withdrawal windows of 0 to 1 hours, a 200 percent welcome bonus up to 500 AUD with 50 free spins and 45x wagering over 30 days. If a term changes, we tell affected players by email before it takes effect, and we never apply a new rule to a bonus already claimed.
Gambling should stay a form of entertainment you control. Our account tools let you cap deposits, cap losses and set session reminders, and self-exclusion is available without a phone call. If gambling stops being fun, Gambling Help Online operates 24/7 on 1800 858 858, and our support team will help you close or restrict your account the same day.
Meet the Team Behind It
Emu Gaming Ltd. runs a distributed team across Malta, where compliance and payments are handled, and a support operation working in four languages: English, German, French and Spanish. Our live chat and email desk at [email protected] operate 24 hours a day, 7 days a week, with an average first response under two minutes on chat.
Support agents hold authority to process bonus corrections and escalate payment issues directly, so you are not bounced between departments. Complaints about licensing matters can also go to the Malta Gaming Authority, and we will tell you how to file if you ask.
Frequently Asked Questions
Who owns Emu Casino?
Emu Gaming Ltd., the company behind the brand since we launched in 2012. The site operates under Maltese licence MGA/B2C/394/2017.
Is Emu Casino licensed?
Yes. We hold licence MGA/B2C/394/2017 from the Malta Gaming Authority, which covers game fairness audits, segregated player funds and complaint handling.
Why do you ask for ID before my first withdrawal?
KYC checks on ID, proof of address and your payment method are an MGA requirement. They stop fraud and account takeover, and once verified your withdrawals are never re-checked from scratch.
What responsible gambling tools do you offer?
You can set deposit limits, loss limits and session reminders, or self-exclude, all from your account settings. Gambling Help Online is available on 1800 858 858 at any hour.
How can I contact you?
Live chat runs 24/7 from any page, or email [email protected]. Our team answers in English, German, French and Spanish.